
It
sometimes happens in families that there is one sibling
that learns the easy way and one that learns the hard way.
They both grow up, but one gets the car keys more often
than the other. Remember watching a lot of Friday night TV
do ya? Thought so.
Such it is with the sibling rivalry between ‘big-box’
merchants Target and
Kmart. They keep
fighting over the remote, trying to figure out what people
think is cool and how to fit in at school. Their scary
half-brother Wal-Mart
has converted the basement into his personal war-room as
he makes plans for world domination and grows ever bigger
gobbling Chinese food served by grandmothers that can’t
afford to retire.
But
while the evil laughter drifts up from downstairs, Target
and Kmart are left to wrestle over the rest of the house
(the ground floor at least). It is obvious though, when
looking at these two, that one has had a slightly easier
time of it than the other. Target is popular with the
chicks at school while Kmart gets beat up for his lunch
money. Why? What effect have the choices that these two
have made over the years altered their paths and led one
to be on the honor role and the other to have to stay
after class?
When it comes to Kmart, one might say that they are at a disadvantage right away when compared to Target. The Kmart name has been inherited from a different era. It feels old to say. The Target name has punch. It even has the clever twist of a tongue-in-cheek French pronunciation, ‘Tarjay’, making it sound much more chic and ‘joie-de-vivre’ than it is, thereby easing the pain of having to go. Along with a simple, fitting mark, and Target is the favorite child, right? Well, just as in any family, some kids are more ‘visually blessed’ than others, but is that any reason to stay home and mope? It is up to us to take what God gave us and use it to it’s fullest. Kmart is what it is. And it should be able to use the resources it has and make a go of it. So why is it that Kmart has struggled so over these recent years? Well, the answer, it seems, is that some siblings ‘get it’ and some don’t… as they say. The reality is that Kmart is suffering from a lack of understanding in how best to position their brand in this time of our national life.
First,
the logo. The traditional Kmart logo was just that,
traditional in look and message. The example here has
‘Cutting the cost of living’ as the tag line. Low prices
are the message? With the arrival of the dreaded Wal-Mart
on the scene at least Kmart had the sense to see that with
this they had no traction. The logo then changed to put
the ‘mart’ in script type inside a large red ‘K’, thereby
trying to make an icon out of the letter.
This
idea was watered down with the introduction of the ‘BIG
Kmart’ line of stores. In an effort to directly combat
Wal-Mart by offering groceries as well as the typical fare
of clothes and house wares. An obvious example of learning
the hard way. The fate of ‘BIG’ was essentially sealed
from the start as the logo is one of the worst examples of
trying to create an icon that the consumer would have an
emotional attachment to. The type of the ‘BIG’ is bland
and the orange in the underline is just awful. This,
combined with a few managerial missteps (remember the
Kathy Lee
Gifford sweatshop scandal and
Martha Stewart’s
legal troubles?) led to Kmart
filing for bankruptcy in January 2002.
After
some restructuring, Kmart launched a
new logo by
opening four prototype stores in October 2002. Evidently
the restructuring did not change Kmart’s way of thinking
enough. The new logo was a step in the wrong direction.
Chopping the iconic ‘K’ into two parts muddied the single
shape recognition. The new grey was bland and the new
green had zero personality, let alone boldness. And still
hanging on to the dull scripted ‘mart’. Completely
forgettable. A defense of the new logo might state that
Wal-Mart’s logo was no better. But the reality was that
once Wal-Mart seized on the notion of a ruthless pursuit
of the lowest prices imaginable, there was no losing, so
they did not have to worry too much about a logo.
The
Target logo, on the other hand, is a study in bold
simplicity. Yes the name sounds a bit better to the ear.
And there’s also the ‘Tar-jay’ plus. But the simple all
caps name in red or black with the red ‘target’ mark works
very well. Added to this the fact that it hasn’t been
messed with several times in the last few years. Just like
a person’s credit score, check it but don’t check it too
often or it will hurt you.
But
here is the beauty part. Since Wal-Mart has taken a lead
that, barring legislation, will not be caught, Target and
Kmart are in direct competition for the rest of the
population that might live a tad closer to one of their
stores instead of a Wal-Mart. Or is there another angle?
It seems as though there is. Both Target and Kmart have
actively courted celebrities to hawk products exclusively
through their stores. Since Wal-Mart seems loathe to give
a dime to anyone outside of their organization, Target and
Kmart saw this as a niche that could be carved out of the
buying public. And this is where another example of
learning the hard way or learning the easy way comes into
effect. Kmart secured deals with such names as Martha
Stewart, Kathy Lee Gifford,
Kathy Ireland
and Joe Boxer (a
brand) while Target sought out the likes of
Michael Graves
(who?), Todd Oldham,
Mossimo Giannulli (Mossimo),
Roots (a brand) and
Isaac
Mizrahi. What do all these names add up to for each
store? The sum of the Kmart names point to one category -
‘Older Ladies’ (as the
Beastie Boys
might say). Target, on the other hand, has pulled together
a set of personalities that are immediately recognizable
by the younger ‘design conscious’ set. And who spends more
money without thinking about it first? Of course. Design
junkies were soon flocking to Target stores to grab
Michael Graves teapots and house wares, much more
affordable than his original teapot designs for Italian
design house Alessi.
And all the fashionistas that spend almost their entire
paycheck on one skirt knew that they could follow Todd and
Isaac to Target and save money on cheaper house wares.
When
the advertising styles of Target and Kmart are put up for
examination… there really is no comparison. Kmart’s ads
are largely forgettable. Only now are they starting to
understand the importance of drawing in the younger crowd.
Target, on the other hand, has been extremely savvy about
how their brand is projected to the consumer. Both print
and TV ads are unabashedly young, fun and playful. They
all make use of bold graphics and a relentless repetition
of the Target icon
.
Playing on the idea of the same product stacked one after
the other on a shelf, the ads make cheeky use of product
repetition to produce bold colors and patterns. Also
clever are the print ads that show imaginative reuse of
otherwise banal products. A suggestion that going to a
big-box retailer doesn’t have to be painful.
The
latest Kmart logo is definitely a step in the right
direction (if not a direct homage to its competitor). But
the larger battle remains for the Kmart brand. A battle
within itself to change the Kmart corporate mindset from
its Midwestern roots to that of a forward-thinking company
on top of the changing trends of a younger ‘target’ group.


